Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pequods-pizz.rest, place orders online, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully. By accessing or using our website, mobile services, or any of our digital platforms, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy applies to all users of our website pequods-pizz.rest and any related digital services offered by Pequod's Pizza, including online ordering, promotional programs, loyalty rewards, and customer support communications.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We are dedicated to delivering high-quality pizza and food products to our customers while maintaining the highest standards of data privacy and security. You may contact us at any time regarding this Privacy Policy or any privacy-related concerns using the information below:

2. Information We Collect

We collect various categories of information to operate our business, fulfill your orders, improve our services, and communicate with you effectively. The types of information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact our customer support team, we may collect personally identifiable information, including but not limited to:

• Full name
• Mailing and delivery address
• Email address
• Phone number
• Date of birth (where required for age verification or loyalty programs)
• Username and password (for registered accounts)
• Profile photo or avatar (if uploaded voluntarily)

2.2 Payment and Financial Information

When you place an order or make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card type and last four digits
• Billing address
• Transaction ID and payment confirmation details

Please note that full payment card numbers are processed and stored exclusively by our certified third-party payment processors. We do not store complete payment card information on our own servers.

2.3 Order and Transaction Data

We collect information related to the products and services you purchase from us, including your order history, item preferences, special instructions, delivery preferences, and any feedback or reviews you submit.

2.4 Usage Data and Website Interaction

When you visit our website at pequods-pizz.rest, we automatically collect certain technical and behavioral data about how you interact with our digital services. This includes:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring URL (the website that directed you to ours)
• Search queries entered on our website
• Session duration and frequency of visits
• Scroll depth and interaction patterns

2.5 Device and Technical Information

We may collect information about the devices you use to access our website, including device identifiers, hardware model, mobile network information, and diagnostic data that helps us troubleshoot technical issues and optimize your experience.

2.6 Cookie and Tracking Technology Data

Our website uses cookies and similar tracking technologies to enhance functionality and personalize your experience. Please refer to Section 7 of this Privacy Policy for detailed information about our cookie practices.

2.7 Communications and Customer Support Data

If you contact us via email, contact forms, or other communication channels, we collect the content of your messages, your contact details, and any other information you choose to provide. We may also record or retain communications for quality assurance, training, and legal compliance purposes.

2.8 Marketing and Preference Data

We collect information about your marketing preferences, including whether you have opted in or out of promotional communications, your food preferences, and your responses to surveys or promotional campaigns.

2.9 User-Generated Content

If you submit reviews, comments, photos, or other content through our website or social media channels, we may collect and use that content in accordance with this Privacy Policy and any applicable terms of service.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The specific purposes for which we use your data include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and deliveries
• Managing your account and maintaining accurate records
• Facilitating payment processing and issuing receipts
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Providing customer support and resolving disputes or complaints
• Administering loyalty rewards programs and promotional offers

3.2 Improving and Personalizing Our Services

• Analyzing website usage patterns to improve functionality and user experience
• Personalizing the content, recommendations, and offers you see based on your preferences and history
• Conducting internal research and development to enhance our menu, services, and digital platforms
• Testing new features, products, and website designs

3.3 Marketing and Promotional Communications

• Sending you newsletters, promotional emails, and special offers (with your consent where required)
• Delivering targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, seasonal promotions, or events
• Conducting surveys and collecting feedback to improve our offerings

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your account preferences, or contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent activity, security breaches, or other illegal conduct
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

3.5 Business Operations

• Managing vendor and supplier relationships
• Conducting financial audits and reporting
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales
• Maintaining business records as required by law or for legitimate business purposes

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our website and delivering our services. These providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors (e.g., credit card processors and digital wallet providers)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Website analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud prevention and identity verification services
• IT security and cybersecurity service providers

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process
• Respond to requests from government authorities or law enforcement agencies
• Protect and defend the legal rights and interests of Pequod's Pizza
• Prevent or investigate suspected fraud, security threats, or illegal activities
• Protect the personal safety of our customers, employees, or the public

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

4.4 With Your Consent

We may share your personal information with third parties in ways not described in this policy if we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. Such data is not considered personal information.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant payment processors. We do not store full payment card data on our servers.
• Firewalls and Intrusion Detection: We maintain firewalls and monitoring systems to detect and prevent unauthorized access to our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential risks.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.

5.2 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. You use our website and share your personal information at your own risk. If you suspect a security breach involving your account, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with the laws that apply to you.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

6.2 Rights Under Federal Law

The Federal Trade Commission Act (FTC Act) prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to comply with FTC guidelines regarding consumer data collection, use, and disclosure. We are committed to transparent, fair, and non-deceptive data practices in all of our operations.

6.3 General User Rights (All Users)

Regardless of your location, we provide all users with the following privacy-related options:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information in your account.
• Deletion: You may request that we delete your personal information, subject to certain legal and operational exceptions.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6.4 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website at: pequods-pizz.rest and using the contact form

We will respond to your request within 45 days of receipt. In complex cases or where we receive a high volume of requests, we may extend this period by an additional 45 days, in which case we will notify you. We may need to verify your identity before processing your request to protect the security of your personal information.

7. Cookies and Tracking Technologies

Our website at pequods-pizz.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login status, shopping cart contents, and language settings) over a period of time, so you do not have to re-enter them each time you return to the site.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be switched off. They are typically set in response to actions you take, such as logging in, placing an order, or filling out forms.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are most visited and any error messages received. This helps us improve website performance.
• Functionality Cookies: These cookies allow our website to remember your preferences and settings, such as your language, location, or order preferences, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to your interests. They may also limit the number of times you see an advertisement and help us measure the effectiveness of our marketing campaigns.

7.3 Third-Party Cookies

Some cookies on our website are placed by third-party service providers, including analytics platforms such as Google Analytics and advertising networks. These third parties may collect information about your online activities across different websites over time. We do not control these third-party cookies, and their use is governed by the respective third parties' privacy policies.

7.4 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, including how to opt out of specific types of tracking, please review our Cookie Policy available on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or aggregate it in accordance with our data retention and destruction procedures.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are under 18 years of age, please do not use our website or provide any personal information to us without the supervision and consent of a parent or legal guardian. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action to delete such information from our systems.

We reserve the right to terminate any account or access associated with a user who we discover to be under the age of 18, or under 13 without parental consent, and to delete any associated personal information.

10. International Data Transfers

Pequod's Pizza is based in the United States, and our primary data processing activities occur within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

The data protection and privacy laws of the United States and other countries where we or our service providers operate may differ from those in your home country. By using our website and services, you consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

Where required by applicable law, we will implement appropriate safeguards to ensure that international transfers of personal data are conducted in compliance with relevant legal requirements. These safeguards may include contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated by Pequod's Pizza. These links are provided for your convenience and do not constitute our endorsement of those third-party services or their privacy practices.

We have no control over the content, privacy policies, or practices of any third-party websites. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing them with any personal information. This Privacy Policy applies solely to information collected by Pequod's Pizza through our website and services.

12. Your California Privacy Rights — "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request information about how businesses share their personal information with third parties for those third parties' direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, or to request information about what personal data (if any) we have shared with third parties for their direct marketing purposes during the preceding calendar year, please contact us at [email protected].

Please include "California Shine the Light Request" in the subject line of your email and provide your name and contact information so we can respond appropriately.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not respond to DNT signals at this time. We will continue to monitor developments in this area and update our practices if and when a recognized DNT standard is established.

14. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concerns.

14.1 Internal Complaint Process

To file a privacy complaint with Pequod's Pizza, please contact us by:

• Email: [email protected]
• Website: pequods-pizz.rest (use the contact form)

Please describe your concern in detail, including the nature of the privacy issue, the information involved, and the outcome you are seeking. We will acknowledge your complaint within 10 business days and aim to provide a full response within 30 days. In complex cases, we may need additional time and will inform you of any delays.

14.2 Complaints to Data Protection Authorities

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal data in violation of applicable law, you may have the right to lodge a complaint with the relevant data protection authority. In the United States, the following authorities handle privacy-related complaints:

15. Legal Basis for Processing

Pequod's Pizza processes your personal information on the following legal bases, depending on the nature of the data and the specific processing activity:

• Performance of a Contract: Processing your personal information is necessary to fulfill your orders, manage your account, and deliver the services you have requested.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and communicating with you about relevant updates, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by law, we will obtain your consent before processing your personal information for marketing communications or other optional purposes. You may withdraw your consent at any time.
• Legal Obligation: We may process your personal information to comply with applicable laws, regulations, and legal processes, including tax reporting, food safety compliance, and responding to lawful government requests.

16. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pequods-pizz.rest with a new "Last Updated" date
• Sending you an email notification (if you have provided us with your email address)
• Displaying a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.