Terms of Service

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

1. Acceptance of Terms

Welcome to Pequod's Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our") governing your access to and use of the website located at pequods-pizz.rest (the "Website"), as well as all related content, features, services, and functionality offered through our Website or our physical restaurant locations.

By accessing or using our Website, placing an order, creating an account, or otherwise engaging with our services in any manner, you affirm that you are at least 18 years of age (or the age of majority in your jurisdiction), that you have the legal capacity to enter into this Agreement, and that you agree to comply fully with these Terms. If you are accessing or using our Website on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

If you do not agree to these Terms in their entirety, you must immediately discontinue your use of our Website and services. Your continued use of the Website following the posting of any changes to these Terms constitutes your acceptance of those changes.

These Terms are governed by the laws of the United States and the applicable laws of the state in which Pequod's Pizza operates. If you are a resident of California, additional rights and protections under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) may apply to you, as further described in our Privacy Policy.

2. Company Information and Contact Details

The Website pequods-pizz.rest is owned and operated by Pequod's Pizza. You may contact us using the following information:

For questions, complaints, or inquiries related to these Terms, please contact us at [email protected]. We strive to respond to all inquiries within a reasonable time frame.

3. Description of Services

Pequod's Pizza is a food service business specializing in the preparation, sale, and delivery of pizza and related food products. Our services, as offered through our Website and physical locations, include but are not limited to:

• Online Ordering: The ability to browse our menu and place orders for pickup or delivery directly through our Website.
• Menu Information: Detailed descriptions, ingredients, allergen information, and pricing for our food and beverage offerings.
• Catering Services: Custom food preparation and delivery arrangements for events, gatherings, and large-group orders, subject to availability and separate catering agreements.
• Promotions and Special Offers: Notifications and access to discounts, loyalty rewards, and limited-time promotional offers.
• Account Management: The ability to create and manage a personal account to track orders, save preferences, and manage payment information.
• Customer Support: Assistance with order issues, complaints, menu questions, and general inquiries via email or other designated communication channels.
• Gift Cards: Purchase and redemption of digital or physical gift cards, subject to our Gift Card Terms and Conditions.

We reserve the right to modify, expand, reduce, or discontinue any aspect of our services at any time, with or without notice, subject to applicable law. All services are subject to availability, and we make no guarantee that any particular menu item, service, or feature will be available at any given time.

Food items are subject to change without prior notice. Nutritional, allergen, and ingredient information provided on our Website is intended as a general guide only and may not reflect the precise contents of any individual item due to variations in preparation, ingredient sourcing, and kitchen practices. Customers with food allergies or dietary restrictions are strongly advised to contact us directly prior to placing an order.

4. User Obligations and Prohibited Activities

4.1 User Obligations

By using our Website and services, you agree to:

• Provide accurate, complete, and current information when creating an account or placing an order.
• Maintain the confidentiality and security of your account credentials, including your username and password.
• Notify us immediately at [email protected] if you suspect unauthorized access to your account.
• Use our Website and services only for lawful purposes and in accordance with these Terms.
• Ensure that all payment information you provide is accurate, authorized, and belongs to you.
• Comply with all applicable local, state, federal, and international laws and regulations when using our Website or services.
• Treat our staff, delivery personnel, and other customers with respect and dignity at all times.

4.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities when using our Website or services:

• Use the Website for any fraudulent, deceptive, or unlawful purpose, including but not limited to placing fraudulent orders, submitting false chargebacks, or providing false personal information.
• Attempt to gain unauthorized access to our systems, servers, databases, or other networks connected to our Website.
• Introduce any viruses, malware, spyware, ransomware, Trojan horses, or other malicious software or code designed to damage, disrupt, or interfere with the proper functioning of our Website or services.
• Engage in any automated data collection, scraping, crawling, or harvesting of content from our Website without our express prior written consent.
• Reproduce, copy, distribute, publish, or otherwise exploit any content from our Website for commercial purposes without our prior written authorization.
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying technology of our Website.
• Impersonate any person or entity, including any employee, representative, or agent of Pequod's Pizza.
• Post, transmit, or otherwise distribute any content that is defamatory, harassing, threatening, obscene, discriminatory, or otherwise objectionable.
• Circumvent any security, access control, or rights management features of our Website.
• Use our services to conduct, promote, or facilitate any illegal activity, including violations of the Federal Trade Commission (FTC) Act or other applicable consumer protection laws.
• Place orders with the intent of causing nuisance, disruption, or harm to our business operations.
• Use our contact information, branding, or identity without authorization in any manner that may cause confusion or deceive consumers.

Violation of any of the above prohibitions may result in immediate termination of your account and access to our services, and may subject you to civil or criminal liability under applicable law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and other relevant statutes.

5. Account Registration and Security

Certain features of our Website, including saving order history and managing preferences, may require you to create a user account. When registering for an account, you agree to provide truthful, accurate, current, and complete information as prompted by our registration form. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You may not share your account credentials with any third party. We are not liable for any loss or damage arising from your failure to safeguard your account information. If you believe your account has been compromised, you must notify us immediately at [email protected]. We reserve the right to suspend or terminate any account at our sole discretion if we have reason to believe that the account has been used in violation of these Terms or in connection with any unauthorized or fraudulent activity.

6. Ordering, Payment, and Pricing Terms

6.1 Placing Orders

All orders placed through our Website are subject to acceptance by Pequod's Pizza. The receipt of an order confirmation via email does not constitute our acceptance of your order. We reserve the right to cancel or refuse any order at any time, for any reason, including without limitation if: (a) a menu item is unavailable; (b) payment cannot be processed; (c) we suspect fraudulent activity; or (d) an error exists in the pricing or description of a menu item.

6.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable federal, state, or local sales taxes unless otherwise stated. You are responsible for paying all applicable taxes associated with your order. Delivery fees, service charges, and tips (where applicable) will be displayed during the checkout process prior to finalizing your order.

6.3 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout. By submitting payment information, you represent and warrant that: (a) you are authorized to use the designated payment method; (b) the payment information you provide is accurate and complete; and (c) charges incurred will be honored by your financial institution. We use third-party payment processors to handle transactions, and your payment information is subject to the privacy policies and terms of those processors. We do not store complete payment card information on our servers.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has commenced. If you believe there is a quality issue, error, or defect with your order, please contact us at [email protected] within a reasonable time of receiving your order. Refunds or credits will be evaluated on a case-by-case basis at our sole discretion. Chargebacks or payment disputes filed without first contacting us may result in suspension of your account.

7. Intellectual Property Rights

All content available on our Website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design, look, and feel of the Website (collectively, "Content"), is the exclusive property of Pequod's Pizza or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

The Pequod's Pizza name, logo, and all related product and service names, design marks, and slogans are trademarks or trade dress of Pequod's Pizza. You may not use any of our trademarks, trade names, or trade dress without our prior express written permission. Nothing contained on this Website shall be construed as granting, by implication or otherwise, any license or right to use any trademark or trade dress displayed on the Website without our prior written permission.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for personal, non-commercial purposes. You may not:

• Reproduce, modify, create derivative works from, distribute, publicly display, publicly perform, or sublicense any Content from our Website.
• Use our Content for any commercial purpose or for any public display without our express written permission.
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices incorporated in or accompanying the Content.
• Frame or mirror any portion of our Website on any other website or platform without our prior written consent.

Any unauthorized use of our intellectual property may constitute infringement of our rights and could subject you to civil and criminal liability. We actively monitor the use of our intellectual property and will take appropriate legal action to enforce our rights.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Pequod's Pizza, including third-party delivery platforms, payment processors, and social media networks. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or the products or services offered therein. We strongly advise you to review the privacy policy and terms of service of every third-party website or service you visit. Your use of any third-party website or service is entirely at your own risk and is governed by the applicable third-party's terms and conditions.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND ALL SERVICES, CONTENT, INFORMATION, AND MATERIALS PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED.

PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU DESCRIPTIONS, PRICING, AND NUTRITIONAL INFORMATION.
• WARRANTIES THAT DEFECTS IN THE WEBSITE OR ITS CONTENT WILL BE CORRECTED.

We do not warrant that our food products will meet any specific dietary requirements, allergen-free standards, or health expectations unless explicitly stated and confirmed in writing. It is your responsibility to review ingredient and allergen information and to consult with a medical professional if you have specific health concerns related to dietary choices.

Applicable law, including the Federal Trade Commission (FTC) Act and state consumer protection statutes, may not allow the exclusion of certain implied warranties. In such jurisdictions, some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PEQUOD'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, OR DELAYS IN OPERATION OF THE WEBSITE;
• DAMAGES ARISING FROM PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF OUR SERVICES;

EVEN IF PEQUOD'S PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THIRTY (30) DAYS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states, including New Jersey and Massachusetts, do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you in those jurisdictions. In such cases, our liability shall be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use of our Website or services, including any orders placed by you or using your account.
• Your infringement of any third party's intellectual property rights.
• Any content, information, or materials you submit to, post on, or transmit through our Website.
• Your negligence or willful misconduct.
• Your violation of any rights of another person or entity, including any other user of our Website.
• Any misrepresentation made by you in connection with your use of our services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of such claims. You agree not to settle any claim without our prior written consent.

12. Privacy and Data Protection

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information about you when you use our Website and services. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. Please refer to our Privacy Policy for more information about exercising these rights.

We comply with applicable federal and state privacy laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act, which prohibits unfair or deceptive practices in connection with the collection and use of consumer data.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Pequod's Pizza is registered and operates, without regard to its conflict of law provisions.

You agree that any legal action, suit, or proceeding arising out of or related to these Terms or your use of our Website or services that is not subject to arbitration as provided in Section 14 shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state where Pequod's Pizza operates. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection that you may have to the laying of venue of any such action in such courts.

This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and provide a written description of your dispute, including any relevant facts and the relief you are seeking. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for claims that qualify for small claims court, and except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or the use of our Website or services, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted in English, and the arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA EACH AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR PEQUOD'S PIZZA WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, OR IN ANY PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING WILL BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ALL AFFECTED ARBITRATIONS OR PROCEEDINGS.

14.4 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to access or use our Website or services. We reserve the right, in our sole and absolute discretion, to:

• Suspend or terminate your access to our Website or services at any time, with or without cause and with or without notice.
• Refuse service to any person or entity for any reason not prohibited by applicable law.
• Delete your account and all associated data, subject to our obligations under applicable privacy laws.

You may terminate your account at any time by contacting us at [email protected] and requesting deletion of your account. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for orders already placed.

Upon termination for any reason, all provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms at any time, in our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Terms on our Website at pequods-pizz.rest.
• Where required by applicable law or where we deem it appropriate, provide notice via email to the address associated with your account or through a prominent notice on our Website.

Your continued use of our Website or services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of our Website and services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, unenforceable, or contrary to applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms, and the remaining provisions shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had not been included.

The parties agree that any such invalid, illegal, or unenforceable provision shall be severed from these Terms while the remainder of the Terms shall continue to be binding and enforceable to the maximum extent permitted by law.

18. Waiver

No failure or delay by Pequod's Pizza in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver of that right, remedy, power, or privilege. No single or partial exercise of any right, remedy, power, or privilege shall preclude any other or further exercise of that right or the exercise of any other right, remedy, power, or privilege. Any waiver must be in writing and signed by an authorized representative of Pequod's Pizza to be valid and effective.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our Website, constitute the entire and exclusive agreement between you and Pequod's Pizza with respect to the subject matter herein, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, negotiations, and communications, whether written or oral, relating to that subject matter.

No representations, inducements, promises, or agreements, oral or otherwise, not embodied herein shall be of any force or effect. If there is any conflict between these Terms and any other agreement you may have with us, these Terms shall prevail unless the other agreement specifically references and supersedes these Terms.

20. Force Majeure

Pequod's Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by or results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, fire, floods, earthquakes, civil unrest, government actions, labor disputes, supply chain disruptions, power failures, internet or telecommunications outages, or any other events that constitute force majeure under applicable law.

In the event of a force majeure, we will use commercially reasonable efforts to resume performance as soon as practicable and will notify you as soon as reasonably possible of the occurrence of such an event and its anticipated duration.

21. Accessibility

Pequod's Pizza is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable accessibility laws and standards. If you experience any difficulty accessing our Website or any of its features, please contact us at [email protected] so that we may assist you and work to improve our accessibility.

22. Contact Information

If you have any questions, concerns, comments, or complaints regarding these Terms of Service, our Website, or our services, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and professionally.